• IDENTIFICATION CONTACT OF THE WEB OWNER

This web www.irinamatveikova.com  is manage by:

This document sets forth the terms and conditions governing the purchase through the Website owned by IRINA MATVEIKOVA of the products and services offered therein (“General Conditions of Sale” or “GCS”)

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE:

By placing an order through the Website, you declare that you are over eighteen (18) years of age and have the legal capacity to enter into contracts.

Also, from the moment you place the order, after checking the boxes provided in the purchase form, you accept and agree to comply with these General Terms and Conditions of Sale. The present GCS replace any other previous conditions reflected in any other document.

Consequently, please read these GCS carefully before placing an order through the Website.

IRINA MATVEIKOVA has the right to revise and amend these T&Cs at any time without prior notice. However, such changes shall have no effect on orders placed and shipped prior to the corresponding modification.

PERSONAL DATA

The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy included in this Web Site. By using this Web Site you declare that the information and data provided are truthful, accurate and correspond to reality.

CORRECTION OF DATA ENTRY ERRORS:

If it is necessary to correct the information or personal data provided during the purchase process, please contact our customer service (clause nine of these GCS).

PURCHASING PROCESS:

The purchase process will be developed depending on the language selected on the website, being Spanish or English the available options and consists of several steps that are summarized below:

Start of the purchase process:

To make the purchase, it is necessary to choose one of the health programs, courses or training workshops available on the website. From there, you can:

Proceed directly to the reservation and payment of the health program, course or training workshop.Fill out a form to request more information and then proceed to the payment of the health program, course or training workshop.

Purchase formalization process:

Once you have selected the desired health program, course or training workshop, you will proceed to fill out a reservation form. To complete the order, your personal data must be entered in the purchase form for the shipment and billing of the products. For this purpose, it will be necessary that you provide, apart from the selected treatment or course, the following information: your full name, address, telephone number and e-mail address, which must be true and accurate in all cases.

Once you have entered all the data in the purchase or registration form, selected the payment method and checked that the products added are correct, it will be necessary for you to read and accept our “Privacy Policy”, our “Terms and Conditions of Use of the Website” and these “General Conditions of Sale”.

At the time of payment, you will be informed of all the details of the treatment or course reservation (including a reservation number [the “Reservation No.”]). Please note that the Booking No. is provided for reference purposes only and in no way constitutes a confirmation by IRINA MATVEIKOVA of acceptance.

Confirmation of service:

In the event that IRINA MATVEIKOVA accepts and after having verified the availability of the requested health program, course or training workshop and the payment made, she will notify you by sending you a “Treatment Confirmation” or “Course Registration” (the “Confirmation”). Such Confirmation will be sent by email and will be effective as of the date sent

PRICE, METHOD OF PAYMENT AND BILLING

Price:

All prices are in EUROS (€). The prices will be those published on the Website at the time you place your order.

All prices include Value Added Tax (VAT) in accordance with current legislation. Prices may change at any time, although possible changes will not affect orders for which we have already sent you an Order Confirmation.

Methods of Payment:

IRINA MATVEIKOVA through the Website, accepts the following methods of payment:

CREDIT or DEBIT CARDS: Visa Mastercard

Your credit card details are sent directly to the corresponding payment gateway for payment settlement with your bank. The website is SSL (Secure Sockets Layer) certified, a global security standard that ensures that the sending of data between the sender and receiver system is encrypted.

No one at IRINA MATVEIKOVA can have access to your credit card details, neither during the payment nor afterwards.

You will receive a charge from IRINA MATVEIKOVA on your bank statement. If your bank authorizes payment with your credit card, we will process your order.

Billing

You expressly authorize IRINA MATVEIKOVA to issue the invoice in electronic format, which will be sent to the email address you have indicated during the purchase procedure and will be sent in English or Spanish. However, you may at any time inform us of your wish to receive an invoice in paper format, in which case we will issue and send the invoice in this format.

The electronic invoice will be stored on our servers for five (5) years, counting from the time it was sent to you by e-mail. This way you will be able to request it, for example in case of loss, through our customer service.

LEGAL RIGHT OF WITHDRAWAL:

In accordance with Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “Royal Decree 1/2007”), if you are a consumer, as that term is defined in the aforementioned regulation, you have the right to withdraw from the sale within fourteen (14) calendar days from receipt of the products object of the sale without having to justify your decision and without penalty of any kind.

You may exercise your right of withdrawal as follows:

You must notify your decision to withdraw from the contract of sale through an unequivocal statement sent by email to the address admin@irinamatveikova.com or by mail to the address C/ PINTOR ZULOAGA, 10 – 28440, GUADARRAMA, MADRID, in which your contact details, order reference, delivery date and photocopy of your ID / NIF. For this purpose, you can use this model withdrawal form.

In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise of the aforementioned right is sent before the expiration of the corresponding period.

The right of withdrawal, in accordance with Article 103.a of Law 1/2007, shall not apply to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment by him/her that he/she is aware that, once the contract has been fully executed by the entrepreneur, he/she will have lost his/her right of withdrawal.

IRINA MATVEIKOVA may make such reimbursement using the same means of payment that you would have used for the initial purchase transaction unless another means of payment is expressly agreed upon.

CUSTOMER SERVICE:

In any case, for any incident or complaint you can send an e-mail to the following address admin@irinamatveikova.com . As a consumer you can request a complaint form at the registered office of IRINA MATVEIKOVA, and download it through the official website of the Community of Madrid.

IRINA MATVEIKOVA RESPONSABILITY:

IRINA MATVEIKOVA shall not be liable for (i) losses which are not attributable to any breach by you, (ii) business losses (including loss of business profits, revenues, profits, contracts, data or unnecessary expenses incurred) (iii) indirect or consequential losses which were not reasonably foreseeable by both parties at the time the contract for the purchase of the products was made.

Nothing in these terms and conditions limits or excludes our liability for misrepresentation, death or personal injury attributable to our negligence or wilful misconduct.

Please note that this has no effect on your statutory rights as a consumer under the terms of Royal Decree 1/2007, nor on the right to return products in accordance with clauses seven (7) and eight (8).

Written communication:

Applicable law requires that some of the information or communications we send you be in writing. By using this Web Site, you agree that most of these communications with IRINA MATVEIKOVA will be electronic. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that IRINA MATVEIKOVA sends to you electronically comply with legal requirements to be in writing. This condition shall not affect your statutory rights.

NOTIFICATIONS:

The notifications you send to IRINA MATVEIKOVA should preferably be sent to our e-mail address admin@irinamatveikova.com . Subject to the provisions of clause 13 above and unless otherwise stipulated, IRINA MATVEIKOVA may send communications to you either to the e-mail address or to the postal address provided by you when placing an order.

Notices shall be deemed to have been received and to have been properly made twenty-four (24) hours after an e-mail has been sent, or three (3) days after the postmark date of any letter. To prove that notice has been given, it shall be sufficient to prove, in the case of a letter, that it was properly addressed, properly stamped and properly delivered at the post office or in a mailbox and, in the case of an email, that the email was sent to the email address you specified when placing the order.

RIGHTS AND OBLICATIONS

In the event of a purchase through this Website, these T&Cs are binding on both you and IRINA MATVEIKOVA, as well as their respective successors, assigns and successors-in-interest.

You may not convey, assign, encumber or otherwise transfer your contractual position or any of the rights or obligations arising thereunder to or for you without obtaining the prior written consent of IRINA MATVEIKOVA.

ONLINE DISPUTE RESOLUTION PLATFORM:

In accordance with the provisions of Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on Online Dispute Resolution in Consumer Matters amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, consumers have an Online Dispute Resolution Platform, which they can access from the following link:

Through this link, users of the Website will be able to access the European Platform for Online Dispute Resolution. In the event that you have had a problem with a purchase or the provision of an online service, you may use this means to submit any claim in connection with such purchase or provision of services, as well as opt for out-of-court settlement of the dispute.

A direct access has been established in the footer of the website to allow consumers easy access to the platform.

PARTIAL NULLITY:

If any of these GCS are declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity, and the null or unenforceable clause shall be replaced by another that can be assimilated to the previous one in the most appropriate way possible.

MAJOR FORCE:

Neither you nor IRINA MATVEIKOVA shall be liable for any failure to comply with these T&Cs as a result of force majeure beyond your control. Force majeure shall mean any act, event, failure to exercise, omission or accident beyond reasonable control, and in particular and without limitation, the following: strikes, lockouts or other industrial action, natural disasters, civil commotion, terrorist threats or attacks, impossibility of use of trains, ships, planes, motor transport or other means of transport, among others.

It shall be understood that the obligations shall be suspended during the period in which the force majeure continues, and we shall have an extension of time to fulfill such obligations for a period of time equal to the duration of the force majeure.

APPLICABLE LAW AND JURISDICTION:

The contract for the purchase of products through this Web Site shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the Web Site or such contract shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals, being competent the court or tribunal that corresponds in accordance with current regulations.

Notwithstanding the foregoing, if you are contracting as a consumer under the terms of Royal Decree 1/2007, nothing in this clause shall affect your rights as a consumer under current legislation.